Living with a chronic condition is incredibly time- consuming. Whether it’s frequent doctor appointments, blood draws, treatment schedules, or taking the time to rest, our days are jam-packed to the brim. I know this first hand as I’ve struggled with Lyme disease since 2015.

Working with a chronic illness can be a challenge as we are already balancing so much. Many folks living with illness or disability love the idea of being our own boss. Who doesn’t want to have the freedom to choose a schedule that fits your lifestyle? I sure do! When I made the leap back in 2019 and founded Chronically Capable, I added a level of flexibility to my life that allows me to be a patient AND a CEO. 

Becoming your own boss doesn’t necessarily mean that you have to go all-out and build a startup. Trust me, it’s a lot of work 😅. We’ve partnered with an incredible company called LiveOps, who’s committed to hiring from our community of chronically ill and disabled jobseekers. And - you get to be your own boss. Pretty cool, right?

I had the chance to “sit down” (virtually, of course) with a leader from LiveOps to dive deeper into their opportunities and what it’s like to work at LiveOps. Check out the highlights below:

What does it mean to “be your own boss”? 

All of our customer support agents are Independent Contractors, as such, they have the freedom, flexibility and autonomy to commit to clients and schedules that work for them, and around the things that are important in their lives. They are their own small business, they call the shots and they decide when, where and how much works for their business goals.

What do the hours look like for a Virtual Customer Service Rep? 

The majority of our clients offer a wide variety of schedules ~ 7 days a week. We have SELECT clients that are 24/7. Generally speaking, Liveops agents can provide customer support service to clients during the business day, in the evenings, on weekends ~ really whenever it works for them. They choose their own schedule... times and hours.

How does LiveOps support their virtual reps? 

Liveops offers agent support, starting once an agent’s application has been approved.  We have a team of distance learning professionals that are focused on/dedicated to ensuring Liveops Agents are proficient in all of the systems and scenarios they may find themselves in, providing service to our clients. We offer free certification, to ensure an agent is ready to taking calls for their specific client, as well as virtual /on demand support through nesting and beyond. Every agent that joins Liveops is welcomed into Liveops Nation, an exclusive, virtual community (very similar to Facebook) comprised of Liveops Agents, where agents can find client specific/real time help, support, experience, socials, meetups and friendly faces.  

Several people have reached out asking about the $45 background check fee required at the time of applying. What is this?  

Our clients require all agents providing service on their programs to pass a background and credit check. Liveops uses Checkr to perform these checks. Background checks are required to keep our agents and clients safe, and to make sure every applicant is qualified and ready for the opportunity ahead. Background checks do not disqualify any applicant on the basis of gender, race, color, sexual orientation, ethnicity, socioeconomic background, age, religion, national origin, or any other identifying characteristics. 

Is there anything else you’d like to share about LiveOps as a company? 

Liveops opportunities provide agents with the flexibility, autonomy and freedom to work safely from their homes and around the really important priorities in their lives. Our agents work when they want, as much or as little as they want and most importantly, from where they want or need to be...home. 

If you’re interested in pursuing a career with built in flexibility and support, I encourage you to check out LiveOps’ open roles on Chronically Capable. Have more questions about what it’s like to be a Virtual Customer Service Rep? Feel free to reach out to us at hello@wearecapable.org or slide into our DMs.